maxxim88 Privacy Policy

1.1 This Privacy Policy is issued by maxxim88 ("maxxim88", "we", "us", "our"), the operator of the online gaming platform accessible at maxxim88.net ("the Platform").

1.2 maxxim88 is the data controller in respect of the personal data that you provide to us or that we collect about you through your use of the Platform. As data controller, we are responsible for determining the purposes and means by which your personal data is processed.

1.3 Our data handling practices are designed to comply with the Malaysian Personal Data Protection Act (PDPA) 2010 and all applicable data protection obligations under the international gaming regulatory framework within which we operate.

1.4 By registering an account on the maxxim88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

2.1 maxxim88 collects personal data that is necessary for the operation of your account, the provision of our services, and compliance with our legal and regulatory obligations. The categories of personal data we collect include:

2.2 maxxim88 does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming request or support enquiry.

2.3 We collect personal data directly from you (through account registration, identity verification, and communications), automatically through your use of the Platform (via cookies and technical tracking), and in limited cases from third-party identity verification providers used to fulfil our KYC obligations.

3.1 maxxim88 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your maxxim88 account, including processing your registration, verifying your identity, and managing your login credentials.
• Transaction processing: Processing deposits, withdrawals, and in-game transactions; managing your MYR wallet balance; and communicating transaction confirmations.
• Legal and regulatory compliance: Fulfilling our obligations under applicable gaming regulations, anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and fraud prevention obligations.
• Platform operation and security: Maintaining the security and integrity of the Platform; detecting, preventing, and investigating fraud, prohibited conduct, and account abuse.
• Responsible gaming: Monitoring gambling behaviour for indicators of problem gambling; administering deposit limits, self-exclusion requests, and other responsible gaming tools as described in our Responsible Gaming policy.
• Customer support: Responding to support enquiries, complaints, and disputes submitted through live chat or email.
• Marketing communications: Sending you information about promotions, bonuses, and platform updates — only where you have given your consent or where we have a legitimate interest to do so.
• Platform improvement: Analysing aggregated usage data to improve the Platform experience, game selection, and service quality.

3.2 maxxim88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent, unless we are required to do so by law.

4.1 maxxim88 processes your personal data on the following legal bases:

• Performance of a contract: Processing that is necessary to provide you with the services set out in our Terms & Conditions — including account creation, deposits, withdrawals, and gameplay.
• Legal obligation: Processing required to comply with AML, KYC, gaming regulatory, and other applicable legal obligations.
• Legitimate interests: Processing for fraud detection, Platform security, responsible gaming monitoring, and improvement of our services — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time through your account settings.

5.1 maxxim88 may share your personal data with the following categories of recipients:

• Payment processors: Banks, e-wallet providers (including Touch n Go and Boost), and cryptocurrency processors, solely for the purpose of executing your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity in compliance with regulatory requirements.
• Game providers: Licensed software providers who supply the games on the Platform may receive anonymised session and technical data necessary to deliver their services. Game providers are contractually prohibited from using this data for their own purposes.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory instruction, maxxim88 may disclose your personal data to the relevant authority.
• Fraud prevention agencies: Where maxxim88 has reasonable grounds to suspect fraudulent activity, it may share relevant data with industry fraud prevention services.

5.2 All third parties with whom maxxim88 shares personal data are subject to data processing agreements or equivalent contractual protections requiring them to process your data only for the specified purpose and in accordance with applicable data protection law.

6.1 The maxxim88 Platform uses cookies and similar tracking technologies to operate certain Platform features, maintain your login session, and collect technical usage data.

6.2 The following types of cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session management and login persistence. These cannot be disabled without affecting Platform usability.
• Functional cookies: Remember your preferences such as language settings and game display options.
• Analytics cookies: Collect anonymised data about how players interact with the Platform to help us improve the experience. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent access, bot activity, and suspicious login patterns.

6.3 Most web browsers allow you to control cookies through the browser settings. Disabling strictly necessary cookies may impair your ability to use the Platform. You can clear existing cookies at any time through your browser settings.

7.1 maxxim88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.

7.2 In general, the following retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction data: Retained for a minimum of seven (7) years to comply with financial record-keeping obligations.
• Usage and gameplay data: Retained for up to three (3) years for responsible gaming monitoring and Platform improvement purposes.
• Support communications: Retained for two (2) years following the resolution of the relevant enquiry or complaint.
• Marketing consent records: Retained until consent is withdrawn, and for one (1) year thereafter as an audit record.

7.3 Following the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8.1 maxxim88 implements technical and organisational security measures appropriate to the nature of the personal data held and the risks associated with its processing. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encryption at rest for sensitive personal and financial data stored in our systems
• Access controls limiting personal data access to authorised personnel on a need-to-know basis
• Regular security audits and vulnerability assessments
• Intrusion detection and monitoring for unauthorised access attempts
• Secure password storage using industry-standard one-way hashing algorithms

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, maxxim88 will take prompt steps to contain the breach and, where required by applicable law, notify you and/or the relevant regulatory authority within the prescribed timeframe.

8.3 While maxxim88 takes all reasonable steps to protect your data, no internet transmission or electronic storage is completely secure. You are responsible for keeping your own login credentials confidential and for securing the device you use to access the Platform.

9.1 Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by maxxim88:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request that inaccurate or incomplete personal data be corrected. You can update most account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the way we use your personal data in certain circumstances.
• Right to withdraw consent: Where we process your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time through your account settings or by contacting support.
• Right to lodge a complaint: You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe your data rights have been infringed.

9.2 To exercise any of the above rights, please contact the maxxim88 data team via the live chat support or by email at [email protected]. We will respond to verified requests within thirty (30) days, unless an extension is required under applicable law, in which case we will notify you accordingly.

10.1 If you have reason to believe that a minor has registered an account on the maxxim88 Platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will investigate all such reports as a priority matter.

10.2 Parents and guardians are encouraged to use parental control software to restrict access to gambling platforms on devices accessible to minors. maxxim88 does not bear responsibility for access by minors arising from the failure of a parent or guardian to implement appropriate access controls.

11.1 maxxim88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. The revised Policy will be published on this page with an updated "Last Updated" date.

11.2 Where a material change is made to the way we use your personal data, we will provide notice via email or in-platform notification before the change takes effect, where practicable.

11.3 Your continued use of the maxxim88 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue use of the Platform and request account closure.

12.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way maxxim88 processes your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the on-site live chat widget
• Email: [email protected] — please include "Privacy" in the subject line for data-related requests
• Peak support hours: 8:00 PM – 4:00 AM MYT (Malaysia Time)

12.2 For information about our responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page.

12.3 For the full terms governing your use of the Platform, including account rules, bonus conditions, and dispute resolution, please review our Terms & Conditions.